Frequently Asked Questions

Find quick answers to common Calvray shopping and order questions below.

How long does processing take?

Most orders are prepared in 1?? business days. Verification, stock availability, holidays, or unusually high demand can add time.

Where is my tracking information?

When tracking is offered, it is sent to the checkout email after dispatch. The first carrier event can require up to 1?? business days to appear.

Can an order be edited or canceled?

Contact us immediately. We will make a reasonable attempt, but changes are unavailable after fulfillment has started or the parcel has shipped.

What if something is wrong with the delivery?

Send the order number and clear images of the item, parcel, and shipping label when an item is damaged, incorrect, or missing. We will investigate and offer the appropriate solution.

What currency does Calvray use?

Product prices and shipping rates are set in United States dollars (USD). A bank or payment provider may charge its own conversion or international transaction fees.

How do I contact support?

Email service@calvray.com. Include the order number for purchase-related questions.