Calvray Official Store
Return & Refund Policy
This policy explains Calvray's process for eligible returns, order problems, and refunds while preserving all rights that cannot be limited by law.
Eligibility period
Request a return within 30 days of delivery. The product should be unused, unworn, unwashed, complete with original tags and packaging, and supported by proof of purchase. Returns require approval before being sent.
Excluded products
Opened hygiene or personal-care products, intimate goods, perishables, dangerous materials, customized products, gift cards, and items identified as final sale are not returnable unless faulty or applicable law provides a remedy.
Faults and fulfillment mistakes
Inspect the parcel after delivery. For a damaged, defective, wrong, or missing item, send the order number and clear images of the item, packaging, and label. Following review, we may offer replacement, refund, or another legally appropriate remedy.
Return transport
For a discretionary return, the customer pays return delivery unless otherwise stated. Calvray covers reasonable return costs for verified faults or fulfillment errors where required. Original delivery charges are refundable only when this policy or law requires it.
Refund handling
After receipt and inspection, an approved refund is returned to the original payment method. Provider posting times vary. Where legally permitted, diminished value caused by unnecessary handling may be deducted.
Start a request
Email service@calvray.com with the order number, reason, and supporting images. Do not ship a return until instructions are provided.
Refund not received
If you have confirmation that a refund was issued but cannot locate the credit, check with your bank or payment provider. If you still need assistance, email service@calvray.com with your order number and refund confirmation. The eligibility and refund terms stated on this page continue to apply.
Exchange or cancellation questions
For an exchange request or an order change, contact service@calvray.com with your order number and the change you need. Contacting support does not itself confirm that a change, cancellation, or exchange has been approved.
Business contact information
Operating company: Changsha Xingcheng Memory Technology Co., Ltd.
Email: service@calvray.com
Phone: +8613478624539
Business address: Room 201, Building 1, Qingzhuhu Panjing Huyuan, No. 398 Qingzhuhu Road, Qingzhuhu Subdistrict, Kaifu District, Changsha, Hunan, China
Please contact us before sending a return to obtain the return instructions and address applicable to your order.